Refund and Returns Policy

Returns on Products Within 30 Days

Earthsun Essentials will refund one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) of products that are returned by you within 30 days, provided the products are in a currently marketable condition.

dōTERRA Products: Earthsun Essentials will provide a Product Credit of one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) or a refund of seventy percent (70%) of the purchase price (plus applicable tax if prepaid) on products that are not currently marketable and are returned by you within 30 days of purchase, less shipping costs.

Earthsun Essentials Products: Earthsun Essentials will provide a Product Credit of one hundred percent (100%) of the purchase price (plus applicable tax if prepaid) or a refund of seventy percent (70%) of the purchase price (plus applicable tax if prepaid) on products that are not currently marketable and are returned by you within 30 days of purchase, less shipping costs.

Currently Marketable

Products shall be deemed currently marketable if they are:

1.Unopened and unused;

2.Packaging and labelling have not been altered or damaged;

3.In a condition such that it is commercially reasonable to sell the merchandise at full price;

4.Not expired;

5.Containing current dōTERRA or Earthsun Essentials labelling.

Not Currently Marketable

Products shall be deemed not currently marketable if they do not meet the above criteria for being currently marketable. Specifically, products are considered not currently marketable if:

1.They have been opened or used;

2.Packaging and labelling have been altered or damaged;

3.The condition of the product is such that it is not commercially reasonable to sell the merchandise at full price;

4.The product has expired;

5.The product does not contain current dōTERRA or Earthsun Essentials labelling;

6.Earthsun Essentials disclosed prior to purchase that the products are seasonal, discontinued, limited time offers, or special promotion products not subject to the Return Policy.

Return of Damaged or Incorrectly Sent Products

Earthsun Essentials will exchange products if they were received by you in a damaged condition or were incorrectly sent. Such products must be returned within fifteen (15) days of receipt. Whenever possible, returned products will be replaced with undamaged products. If an exchange is not feasible, Earthsun Essentials reserves the right to issue a credit or refund for the amount of the returned products.

Duty to Retain Sales Order Number

In order for Earthsun Essentials to correctly process returned products, the original sales order number from the invoice must be retained. This number must be provided to Earthsun Essentials at the time the request for a refund is made.

Kit Returns

Products purchased as part of a kit or package must be returned as the entire kit.

Refund Alternatives

Earthsun Essentials, at its discretion, may determine the acceptable refund alternatives for product returns, including but not limited to: Earthsun Essentials Credit, Product Credit, bank transfer, or credit card charge back. The actual form of refund will be based upon payment procedures in the local market and the original form of payment. Refunds will only be paid to the original payor.

Return Procedure

To obtain a refund for returned products or Sales Aids, you must comply with these procedures:

1.Approval for the return must be received prior to the return of the shipment to Earthsun Essentials. This approval must be obtained, either by telephone or in writing, and the actual return shipment must be accompanied by the Original Invoice number.

2.Earthsun Essentials will provide you with the correct procedures and location for returning the product/s. All return shipping costs must be paid for by you.

3.Products returned to Earthsun Essentials without prior authorisation will not qualify for a product credit or refund and will be returned to you at your expense.

4.This return/refund procedure may vary in jurisdictions where different repurchase requirements are imposed by law. Applicable laws may dictate the terms of the refund policy.

5.Earthsun Essentials may charge a $13.50 fee for shipments that are refused at the point of delivery and returned to Earthsun Essentials.

Credit Card Charge Backs

You are required to return products under Earthsun Essentials’ product exchange and return policies rather than doing a credit card chargeback.

Change of Mind Returns and Cancellations

If you change your mind and no longer want the item, you may return it within 30 days, provided it is unopened and in a marketable condition. You will receive a partial refund minus the cost of shipping. You are responsible for return postage costs.

If you are not satisfied with the product, please contact Earthsun Essentials by message or email to explain the situation. A partial refund may be offered depending on the situation and reason. Earthsun Essentials reserves the right to assess the condition of returned goods prior to offering a replacement, exchange, or refund.

Replacement orders will not be shipped until Earthsun Essentials receives the original goods. If you require the order to be replaced immediately, it may be necessary for you to pay for the replacement goods, with reimbursement issued once the returned product is received.

If the error was made by you when placing your order, the item can be returned if reported within 7 days and the product is unopened. Earthsun Essentials reserves the right to refund the item minus the cost of postage. The product must be packaged well to avoid damage during transit.

If the item gets lost during transit, Earthsun Essentials will not be held responsible, and a refund or replacement may not be given, depending on the situation.