Terms and Conditions
Ordering Information
Minimum Order Requirement
There is no minimum order requirement.
Order Placement
All orders must be placed via the website. Verbal or telephone orders are not accepted to avoid miscommunication and disclosure of personal information.
GST and Taxes
For Australian customers, prices include GST. International orders do not incur GST; however, import duties and taxes applicable to the destination of shipment are the customer’s responsibility. Please contact your local customs office for information on these taxes.
Order Confirmation and Changes
Once an order is confirmed and paid for, any changes will be treated as a new order. Order cancellation requests due to change of mind or incorrect placement will be treated as a Change of Mind Return – refer to the ‘Refunds and Returns’ policy for more information.
Payments
Payment Requirement
All orders must be paid for and cleared before shipment/delivery.
Payment Methods
Payments can be made via Credit Card (VISA, Mastercard & American Express). Cheque payments are not accepted.
Freight and Delivery
Freight Charges
•For orders of dōTERRA products, there is a flat rate of $7.95 to ship anywhere in Australia.
•For orders of Rose Oil products made by Earthsun Essentials, there is a flat rate of $10.95 for shipping within Australia, applicable for orders up to 500g in weight.
•Orders over $100 qualify for free postage. This does not include mixed orders unless each section (either dōTERRA products or Earthsun Essentials products) exceeds $100.
•For mixed orders where only one section exceeds $100, the other section will be charged the appropriate flat rate postage.
Shipping Method
Goods are shipped using Australia Post. Customer-provided courier services are not used.
International Orders
The cost of postage and an estimated lead time for delivery will be advised. Earthsun Essentials is not responsible for goods held up or incurring extra local clearance charges. Please check with your local customs agents or shipping agent prior to shipment.
Order Discrepancies
All orders should be checked, and any discrepancy or error must be reported within three (3) days of receipt of goods. Refer to the ‘Refunds and Returns’ policy for more information.
Incorrect Addresses
Returned orders due to incorrect addresses provided will incur a re-delivery charge to re-ship the order. For all Freight and Delivery information and options, please refer to the ‘Delivery Information’ page.
Refunds and Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For more information, please refer to our ‘Refunds and Returns’ policy.
SSL Statement
Security capabilities and policy for transmission of payment card details: “This website supports Secure Socket Layers of 128bit and greater”.
Promotion(s) or Specials
Promotions
All promotions, such as free freight, promoted via the website, Facebook, and other marketing channels, are for Australia only.
International Orders
International orders will be processed, and the customer will be notified of the freight cost.
Liability
If products are not stored correctly, this could alter the stability and nature of the products. Also, if used with other ingredients, this could cause product stability issues. Earthsun Essentials shall not be held liable for this.
Disclaimer
Product Images
All product images on the website are for illustrative purposes only, and actual items may vary in appearance.
Packaging
Package contents and/or packaging used are at our discretion and may vary from time to time.
Errors and Omissions
Errors such as misprints or omissions are excepted. We reserve the right to make changes and corrections anytime in prices, products, and specifications without notice. If we have made an error in pricing, we will notify you of the correct price.
Liability Limitation
We will not accept any liability for any loss, damage, or error incurred by any person acting in reliance upon this information. Information is for educational purposes only, and individuals must exercise their independent judgment in determining if the product is suitable for their particular purpose or usage. Liability is limited to the value of the goods and does not include any losses, including consequential losses.
Compliance
Compliance with all laws, regulations, intellectual property rights, and trademarks applying to the products is the user’s responsibility.
Privacy Policy
We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, disclose, and safeguard your personal information. For more details, please refer to our ‘Privacy Policy’ page.
Terms & Conditions and Privacy Policy Amendments
Policies may be amended from time to time or as required by law and will be updated on the website. Refer to the website for updated details.
How to Contact Us
Please see the Contact Us page
Your Consent
By using this website, www.earthsunessentials.com.au, you hereby consent to the Terms and Conditions and Privacy Policy.